FLENDE LTD
Privacy Policy & Cookie Notice
Last updated: May 2026
1. Who We Are (Data Controller)
This Privacy Policy explains how Flende Ltd collects, uses, and protects your personal data when you visit www.flendegroup.com or contact us. Flende Ltd is the data controller responsible for your personal data.
Flende Ltd
Pavlou Valdaseridi 2A, 1st Floor
6018 Larnaca, Cyprus
VAT: 60310274V
Email: info@flendegroup.com
2. What Personal Data We Collect
2.1 Data you provide directly
Name and contact details (email address, phone number) when you contact us via our contact form or by email
Business information (company name, role, sector) when you enquire about our services
Payment information when you purchase our publications (processed securely by our payment provider — we do not store card details)
2.2 Data collected automatically
IP address and browser/device information
Pages visited, time spent on site, and navigation patterns (via Google Analytics, only with your consent)
Advertising interaction data (via Google Ads, only with your consent)
3. Legal Basis for Processing
We process your personal data on the following legal bases under the EU General Data Protection Regulation (GDPR):
Consent (Art. 6(1)(a) GDPR) — for analytics and advertising cookies, and for marketing communications
Contractual necessity (Art. 6(1)(b) GDPR) — to process enquiries and deliver services or products you have requested
Legitimate interests (Art. 6(1)(f) GDPR) — for website security and fraud prevention
Legal obligation (Art. 6(1)(c) GDPR) — where we are required to retain records for tax or regulatory purposes
4. Cookies and Tracking Technologies
We use cookies on this website. When you first visit, we ask for your consent before setting any non-essential cookies. You can accept all, reject all, or manage your preferences at any time via the cookie banner.
4.1 Strictly necessary cookies
These cookies are required for the site to function and cannot be disabled. They do not collect personal data for advertising purposes.
4.2 Analytics cookies (Google Analytics)
With your consent, we use Google Analytics to understand how visitors use our website. This helps us improve our content and services. The data is aggregated and anonymised where possible.
4.3 Advertising cookies (Google Ads — AW-995062972)
With your consent, we use Google Ads tags to measure the effectiveness of our advertising campaigns and to serve relevant advertisements. This includes the use of Google's Consent Mode, which ensures that no advertising data is collected or used without your explicit consent.
4.4 Managing your cookie preferences
You can change your consent preferences at any time by clicking 'Manage preferences' in the cookie banner at the top of the page. You can also control cookies through your browser settings.
5. How We Use Your Personal Data
To respond to enquiries and provide our advisory services
To process orders and deliver purchased publications
To measure and improve website performance (analytics)
To measure the effectiveness of advertising campaigns (with consent)
To comply with legal and regulatory obligations
To protect the security and integrity of our website
6. Who We Share Your Data With
We do not sell your personal data. We may share data with trusted third-party service providers strictly for the purposes described above:
Google LLC — analytics and advertising services (subject to Google's Privacy Policy and Standard Contractual Clauses for EU data transfers)
Payment processors — for secure processing of purchases (subject to their own privacy policies and PCI-DSS compliance)
Email and CRM providers — for managing client communications
All third parties are required to maintain appropriate security standards and are prohibited from using your data for any other purpose.
7. International Data Transfers
Some of our service providers, including Google, are based outside the European Economic Area (EEA). Where data is transferred outside the EEA, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission, as required under Chapter V of the GDPR.
8. How Long We Retain Your Data
Enquiry and contact data: up to 3 years from last contact, unless you request earlier deletion
Client and transaction records: up to 7 years, as required for tax and legal compliance
Cookie consent records: 12 months from the date of consent
Analytics data: as per Google Analytics retention settings (default: 26 months)
9. Your Rights Under GDPR
As a data subject in the EU/EEA, you have the following rights:
Right of access — to receive a copy of the personal data we hold about you
Right to rectification — to correct inaccurate or incomplete data
Right to erasure — to request deletion of your personal data ('right to be forgotten')
Right to restriction — to request that we limit how we use your data
Right to data portability — to receive your data in a structured, machine-readable format
Right to object — to object to processing based on legitimate interests
Right to withdraw consent — at any time, where processing is based on consent, without affecting the lawfulness of prior processing
Right to lodge a complaint — with your local data protection supervisory authority
To exercise any of these rights, please contact us at: info@flendegroup.com
We will respond within 30 days in accordance with GDPR requirements.
10. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption for all data in transit.
11. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy applies only to www.flendegroup.com. We are not responsible for the privacy practices of other websites and encourage you to review their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated 'last updated' date. We encourage you to review this policy periodically.
13. Contact Us
For any questions, requests, or complaints regarding this Privacy Policy or our data practices, please contact:
Flende Ltd — Data Controller
Pavlou Valdaseridi 2A, 1st Floor
6018 Larnaca, Cyprus
Email: info@flendegroup.com
If you are not satisfied with our response, you have the right to lodge a complaint with the Cyprus Commissioner for Personal Data Protection (www.dataprotection.gov.cy) or with the data protection authority in your country of residence.
